Exchange Policy

1. Exchange Eligibility

• To be eligible for an exchange, the product must have been purchased from School Cove
• The product must be in its original, unopened, and unused condition
• Exchanges are typically allowed within 30 days of the original purchase

2. Non-Eligible Items for Exchange

• Products that have been used, damaged, or altered
• Products without a proof of purchase

3. Requesting an Exchange:

• To initiate an exchange, please follow these steps:
  • Contact our customer support team at info@schoolcove.com within the eligible exchange period (30 days)
  • Provide your order number, the details of the product you wish to exchange, and the reason for the exchange
  • Our customer support team will guide you through the exchange process

4. Inspection and Approval:

• Once your exchange request is received, we will assess the product's eligibility for exchange.
• If the product meets the criteria outlined in this policy, you will be provided with instructions for the return.
• The returned product will be inspected upon receipt, and if it passes inspection, the exchange will be processed.

5. Exchange Process:

• If your exchange is approved, we will ship the replacement product to you.
• You may be responsible for shipping costs associated with returning the original product, unless the exchange is due to a product defect or an error on our part.

6. Exchanges Due to Product Defects:

• If the exchange is due to a product defect, we will cover the shipping costs for the return and replacement.
• Please document the defect with clear photos and describe it when contacting our customer support team.

7. Exchange Period:

• The time it takes to complete an exchange may vary. We will make our best efforts to process the exchange as quickly as possible.

8. Refund Policy:

• We do not provide cash refunds for exchanged products. If you are not satisfied with the replacement product, please contact our customer support team to discuss your options.

9. Amendments to the Exchange Policy:

• School Cove reserves the right to modify or update this Exchange Policy at any time. Please review this policy regularly to stay informed about any changes.

10. Contact Information:

• If you have any questions or concerns regarding our Exchange Policy, please contact our customer support team at info@schoolcove.com