At School Cove, we are committed to providing high-quality products that meet and exceed your expectations. We stand behind the quality of our products and offer a comprehensive warranty to ensure your peace of mind. This Warranty Coverage page outlines the terms and conditions of the warranty for the products purchased from our online store.
1. Warranty Duration
The warranty duration varies depending on the product category. Please refer to the specific product listing for the exact warranty period. In general, our warranty periods are as follows:
- Electronics: Typically covered for 12 months.
- Apparel and Accessories: Covered for 30 days.
- Furniture and Home Goods: Coverage varies; please check the product listing for details.
2. Warranty Coverage
Our warranty covers the product against defects in material and workmanship. If you receive a product that is defective, malfunctioning, or damaged during normal use, we will repair or replace the product at our discretion.
The warranty does not cover damage caused by misuse, neglect, unauthorized repairs, accidents, or alterations made to the product. Please ensure you follow the product's care and usage instructions to maintain its warranty eligibility.
3. Warranty Claim Process
If you believe your product is eligible for warranty service, please follow these steps:
a. Contact our Customer Support Team: Reach out to our dedicated Customer Support Team by emailing info@schoolcove.com or calling +1 (770)-314-8073. Provide your order number and a detailed description of the issue.
b. Evaluation and Resolution: Our team will assess your claim and may request additional information or photographs to evaluate the problem. Once the claim is verified, we will proceed with the appropriate solution, which may include repair or replacement.
c. Return Instructions: If a return is necessary, we will provide you with return instructions and a return shipping label. Please follow these instructions to return the product in question.
4. Resolution Options
Depending on the circumstances, we may offer one of the following resolutions:
- Repair: We will repair the product and return it to you in working condition.
- Replacement: If the product cannot be repaired, we will replace it with a new one of the same or similar model.
- Refund: If neither repair nor replacement is possible, we may offer a refund for your purchase.
5. Exclusions
This warranty does not cover:
- Damage caused by improper use or maintenance.
- Normal wear and tear.
- Products that have been altered or modified.
- Cosmetic issues such as scratches or dents that do not affect the product's functionality.
6. Limitation of Liability
Our liability is limited to the repair, replacement, or refund of the product, as specified in this warranty. We are not responsible for any consequential or incidental damages.
7. Additional Information
Please keep your original purchase receipt and any additional documentation, as they may be required to process a warranty claim. The warranty is valid only for the original purchaser and is not transferable.
If you have any questions or need further information regarding our warranty coverage, please contact our Customer Support Team at info@schoolcove.com.
School Cove strives to provide the best shopping experience for our customers. We hope this warranty coverage page assures you of our commitment to quality and customer satisfaction.
Effective Date: 10/27/2023
Last Updated: 10/27/2023
Note: It is important to consult with legal professionals to ensure that your warranty coverage aligns with applicable laws and regulations in your jurisdiction.